EFFECTIVE COMMUNICATION

In this course, you will learn how to communicate assertively when someone disagrees with you. You will also learn about the communication styles and when to use them, and how to say, ‘No’ assertively. Together, these will help you handle difficult situations at work with ease.
It will equip you with relevant, actionable tips to improve the quality and impact of your emails, to show your readers that you are willing to go the extra mile to make sure their experiences are always positive.

Identify and recall the key elements of a clear message

– Summarise what you should consider before you begin writing your emails
– Identify your topic
– Clarify your purpose of writing
– Determine who the intended audience of an email is and write it accordingly
– Use the right tone
– Structure your email

1

English Term

Examine a variety of anti-plain English terms

2

make your writing clear

Identify how to make your writing clear, concise and straightforward

3

clear and concise writing

Analyse each component of clear and concise writing

4

jargon or slang terms

Replace industry jargon or slang terms with commonly used and understood words

5

convey your message clearly

Use simple words instead of complex ones to convey your message clearly

6

right words to communicate

Define ‘weasel words’ and choose the right words to communicate clearly

7

long words with short words

Swap long words with short words where possible

8

overused words

Identify commonly overused words

9

problem statement

Empathise and present the problem statement and state your want

10

appropriate questions

Ask appropriate questions

11

collaborative language

Use collaborative language

12

passive voice vs active voice

Use passive voice vs active voice

13

no appropriately

Say no appropriately

14

alternative solutions

Present alternative solutions while turning down a request

15

requested to do something

Calmly persist with your answer, when being requested to do something, multiple times