In this day and age, where customer service is the only differentiator for customer advocacy, this course will sensitize you to the skills required to create a customer-focused culture by winning greater customer confidence and satisfaction.

Through this course, you will improve your customer relationships, increase customer loyalty, and deliver exceptional customer service by providing customers with Moments of Magic. It will help you take customer service to new levels and respond and engage with your customers fluently by developing listening skills, expressing empathy effectively, building rapport flawlessly, and displaying ownership by understanding their issues and providing them with a resolution. Practical objection and complaint handling are also critical elements of this course.
This will help you enhance your customers’ perceptions of your brand and exceed customer expectations.